Delivery Policy
Get your order delivered by your choice of delivery service. Order by 4:30pm for next working day (Monday to Friday) despatch. (Excludes Bank Holidays)
Any order containing Methylated Spirits, Paramose, Thinners, Peelaway 1 or 20 Litre Waxes can only be sent with Parcelforce, who collect every weekday from 3:30pm.
All other carriers collect from 4:30pm.
UK Mainland Deliveries (excluding Scottish Highlands, Islands and Ireland)
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Provider
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Service
|
Charge
|
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Royal Mail (Up to 2kg)
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2nd Class (2-3 Business Days)
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£2.95, free for orders over £70
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|
Royal Mail (Up to 2kg)
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1st Class (1-2 Business Days)
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£3.75, free for orders over £70
|
|
Parcelforce
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Next Business Day (Mon-Fri)
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£4.95, free for orders over £70
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|
Parcelforce
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AM Next Day (Mon-Fri)
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£9.95
|
|
DPD
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Next Business Day (Mon-Fri)
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£6.95, free for orders over £70
|
|
DPD
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AM Next Day (Mon-Fri)
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£9.95
|
|
DPD
|
Saturday Delivery
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£9.95
|
Scottish Highlands or Islands, Isle of White
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Provider
|
Service
|
Charges
|
|
Royal Mail (Up to 2kg)
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2nd Class (2-3 Business Days)
|
£2.95, free for orders over £70
|
|
Royal Mail (Up to 2kg)
|
1st Class (1-2 Business Days)
|
£3.75,free for orders over £70
|
|
Parcelforce
|
2 Business Day Delivery
|
£14.95
|
|
DPD
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2 Business Day Delivery
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£14.95
|
Northern Ireland, Republic of Ireland, Isle of Mann, Channel Islands
Unfortunately we aren’t able to send parcels to these addresses at present but we are working on it.
Returns Policy
If you have mis-ordered, don’t require the item or have been sent an item not ordered, please notify us within 30 days of receipt and we will accept the return.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unmanaged and unused, and in its original packaging. You’ll also need the receipt or proof of purchase or request a returns reference to enclose in the package.
To start a return, you can contact us at info@restorate.co.uk. We will talk to you about the nature of your return. If we have sent an item that isn’t on your order, or is exceptional circumstances, we will organise a collection.
If you, the customer, have mistakenly ordered an item, given incorrect delivery details, or no longer wish the item, it is your responsibility and your liability to return the item in re-saleable condition in order to receive a refund for the value that the item was purchased for.
You can contact us for any return question at info@restorate.co.uk.
